Refund policy

Refund Policy

Last updated: July 20, 2026
Store: Kova (n8nfyb-m1.myshopify.com)
Merchant: Kova Commerce LLC

Thank you for shopping at Kova. We want you to be satisfied with your purchase. If you are not entirely happy, please review this policy.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

The item must be unused (or unused beyond a reasonable product test), in the same condition you received it
The item must be in the original packaging when possible
You must provide proof of purchase (order number and email)

Non-Returnable Items

The following cannot be returned unless defective or shipped in error:

Digital download products (if offered)
Gift cards
Personalized or custom-made items
Items marked as final sale
Products returned after the 30-day window without prior approval

Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect:

1. Contact us within 7 days of delivery with your order number and clear photos
2. We will arrange a replacement or refund at no extra cost to you
3. We may provide a prepaid return label when we ask you to send the item back

How to Start a Return

Email our support team with:

Order number
Reason for return
Photos (required for damage/defect claims)

We will reply with return instructions and the return address. Do not ship a return without authorization.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

Refunds are issued to the original payment method
Processing typically takes 5–10 business days after approval, depending on your bank or card issuer
Original shipping fees are non-refundable unless the return is due to our error or a defective product

Exchanges

We do not process direct exchanges. To get a different item, return the original for a refund and place a new order.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again
2. Contact your credit card company (it may take a billing cycle)
3. Contact your bank
4. If you still need help, contact us with your order number

Shipping Costs on Returns

Change of mind / preference returns: Customer is responsible for return shipping unless otherwise stated
Defective, damaged, or wrong item: We cover return shipping